Contact Us
Questions about timer setup, embeds, syncing, Pro features, or partnerships? Send details and we'll help you quickly.
Response Time
We usually reply within 24 hours on business days and prioritize urgent production issues.
Monday - Friday: 9 AM - 6 PM EST
Support Coverage
Remote-first team with U.S. time coverage and users worldwide.
Include your timezone so we can coordinate faster.
Contact Topics We Support
Technical Support
- •Problems creating date countdowns or duration timers
- •Embedding issues on WordPress, Shopify, Webflow, Wix, or custom sites
- •Timezone, synchronization, or timer display mismatch
- •Browser/device compatibility and performance issues
- •Pro feature setup, upgrades, or billing-related setup help
General Inquiries
- •Feature requests and product feedback
- •Partnership, collaboration, and agency inquiries
- •Commercial use, licensing, and policy clarifications
- •Media, education, and onboarding questions for teams
Include These Details for Faster Help
The more context you include, the faster we can reproduce and resolve your issue.
- •Timer URL and the page URL where you embedded it
- •Screenshot or short screen recording of the issue
- •Browser, device type, and your timezone
- •Expected behavior vs. actual behavior
- •Any deadline or campaign launch time we should be aware of
Before You Contact Us
You may find an instant answer in these resources: