Contact Us
Questions about timer setup, embeds, syncing, Pro features, or partnerships? Send details and we'll help you quickly.
Prefer to talk it through?
Book a free 30-minute call and we will walk through your campaign setup together.
Response Time
We usually reply within 24 hours on business days and prioritize urgent production issues.
Monday - Friday: 9 AM - 6 PM EST
Support Coverage
Remote-first team with U.S. time coverage and users worldwide.
Include your timezone so we can coordinate faster.
Contact Topics We Support
Technical Support
- •Problems creating date countdowns or duration timers
- •Embedding issues on WordPress, Shopify, Webflow, Wix, or custom sites
- •Timezone, synchronization, or timer display mismatch
- •Browser/device compatibility and performance issues
- •Pro feature setup, upgrades, or billing-related setup help
General Inquiries
- •Feature requests and product feedback
- •Partnership, collaboration, and agency inquiries
- •Commercial use, licensing, and policy clarifications
- •Media, education, and onboarding questions for teams
Include These Details for Faster Help
The more context you include, the faster we can reproduce and resolve your issue.
- •Timer URL and the page URL where you embedded it
- •Screenshot or short screen recording of the issue
- •Browser, device type, and your timezone
- •Expected behavior vs. actual behavior
- •Any deadline or campaign launch time we should be aware of
Before You Contact Us
You may find an instant answer in these resources: